Isla Fairchild, a 31-year-old interior designer in Sacramento, is calling a retail store after discovering that a shipment of custom decor pieces, crucial for a property staging, is marked as delivered but hasn’t been received. 

Jackson Vale, a 29-year-old graphic designer from Atlanta, is considering purchasing a high-end graphic tablet. The tablet’s cost is higher than expected, causing concern about fitting it into his budget.

Grace Montgomery, a 31-year-old elementary school teacher in Denver, reports a lost planner at a retail store’s help desk. The planner, essential for her lesson plans, is medium-sized, leather-bound, and engraved with her name.

David Brown, who recently received a gift card as a birthday present, is having trouble redeeming it at the store due to technical issues and unclear terms. Despite having the card and receipt, the system does not recognize it.

Megan Carter had bought a pair of shoes but found them to be uncomfortable. She has returned to the store demanding an exchange. However, the salesperson does not think they qualify for an exchange, citing the condition of the shoes.

Karen Mitchell, a mother of two teenage daughters, is shopping for dresses at a high-end store. While leaving the store the exit alarm sets off. Security stops Karen and asks to see her receipt. Upset, Karen declines, leading security to call the store manager.

Samuel Miller need to purchase fruits in bulk for his school’s community event. He is at the grocery store to enquire if he can get discounts or offers on bulk purchases.

Jane Thompson is a regular customer at her local grocery store. As the cashier doing her billing you notice the significant value of her purchases and decide to educate her on the store’s loyalty program.

Amanda Thompson bought a carton of milk but mistakenly took the lactose-free variety. She returned the next day to exchange it but was told that due a limited exchange policy on milk, she could not return it.

Raph Morgan heads to the checkout counter after completing his weekly shopping. He finds the billing process to be unusually slow. After waiting in line for 10 minutes, he approaches customer care to enquire about the delay.

Ian Freeman saw a Buy 1 Get 1 promotional offer on dishwash detergent. Knowing that he would be needing more dishwash, he decided to avail the offer. He is angry when he is told that it does not apply to his preferred brand.

After getting everything on her list, Alexis Tanner heads to the check-out counter for billing. Here she is told that her card has been declined. Alexis is surprised and insists on using her card for payment, citing enough funds.

Rachel Wright is at the department store. She is approached by the store manager and accused of shoplifting. Rachel maintains her innocence and insists that she has not appropriated anything from the store.

As a store salesperson, you notice Zuri Jones struggling to find something on a shelf. When you offer to help, she explains that she’s looking for whole wheat elbow pasta but can’t find it.

Andy Cooper, a regular customer, returned an hour after leaving with his purchases, complaining that he received an expired pack of cheese. He is unhappy about the inconvenience and extra trip to the store.

Janice Hanes bought a smart home security camera. On arriving home, she discovered that it was not working. She is frustrated about it and has returned to the store with the product.

Lisa Morgan bought a dress earlier in the day but found it to be damaged when trying it on at home. Frustrated, she returned to the store seeking a fair resolution to the issue.

Leila Lawson bought a blender to make healthy smoothies, but it stopped working after a few uses. Frustrated, she returned to the store with the original packing and accessories, but without the receipt.