Managing Expectations

About the Case

Bowen Creed, a job candidate in the second-round interview, is discussing the company’s perks and benefits after receiving a job offer. He is asking thoughtful questions about health insurance, retirement plans, and other benefits to align with his goals.

As the HR representative, your role is to address his concerns and provide responses aligning with the company’s policies.

Learning Objectives:

Understanding the candidate’s needs while keeping a neutral tone
Suggesting alternatives if expectations conflict with company policies
Explaining policies, benefits, and salaries clearly to ensure transparency
Maintaining respect and courtesy when discussing sensitive topics like compensation
Adjusting the conversation based on the candidate’s responses

Skills Assessed

Empathy
Problem-Solving
Policy Knowledge
Professionalism
Adaptability

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Managing Expectations

Character’s Role

Candidate

User’s Role

Recruiter

Scenario Location

HR Office

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No technical knowledge required.