Layla Karim, a passenger on a flight from New York to Los Angeles, is asked by the flight crew to switch seats with a fellow passenger who is feeling unwell and needs more space. Layla is hesitant to give up her comfortable, paid-for seat, feeling that it’s unfair to have to move, though she understands the situation.
As the flight attendants, your role is to present the request politely, acknowledge Layla’s concerns, and offer assistance in making the process as smooth as possible while prioritizing the ill passenger’s needs.
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