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About the Case

Autumn Sinclair, a 32-year-old freelance photographer in Boise, Idaho, is involved in a minor collision while driving to a photography assignment. When a traffic cop arrives, they discover that her vehicle is uninsured due to a recent lapse in coverage. 

As the officer, you need to address the legal implications of Autumn’s lack of insurance, ensuring the safety of everyone involved. Your goal is to manage the situation according to legal protocols, considering Autumn’s explanation, while making her aware of the potential consequences and next steps.

Learning Objectives:
  • Maintaining composure to defuse tension and manage the situation effectively 
  • Explaining the legal implications of driving uninsured and ensuring understanding 
  • Acknowledging the driver’s concerns while understanding their situation 
  • Providing clear instructions on legal procedures and necessary actions 
  • Calming the driver by clearly explaining the process and ensuring smooth management 
Skills Assessed
  • Calmness  
  • Authority  
  • Empathy  
  • Communication  
  • Active Listening 

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Handling Uninsured Drivers

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