Dispute Over Property Features

About the Case

Carson Tate, a 30-year-old accountant in Des Moines, meets with a real estate agent to discuss concerns about a property he recently viewed. The agent listens as Carson details discrepancies between the property’s description and its actual condition, particularly issues with the layout and backyard.

As the real estate agent, your goal is to address Carson’s concerns, provide possible solutions or alternatives, and help him determine whether the property is worth further consideration.

Learning Objectives:

Calmly addressing concerns while working toward a solution
Acknowledging frustration and understanding their dissatisfaction
Clearly explaining alternatives or solutions to address their concerns
Proposing adjustments or new property options that fit their preferences
Remaining patient while listening and working through the issue at their pace

Skills Assessed

Conflict Resolution
Empathy
Communication
Problem-Solving
Patience

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Define user and character roles
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Dispute Over Property Features

Character’s Role

Disgruntled Client

User’s Role

Real Estate Agent

Scenario Location

For Sale Property

Customize Your Case
No technical knowledge required.