Hospitality

Reservation Cancellation

Alex Johnson is calling the hotel 10 hours before his check-in time to request a cancellation. To get a full refund he needs to call at least 24 hours before check-in time to cancel the reservation.

$39/month

Inefficient Parking

John Thompson is in Miami for a conference. He has made a booking at your hotel much in advance along with a request for a parking space. On arrival he realized the parking space is not allotted which leaves him angry and annoyed.

$39/month

Welcoming a Returning Guest

Marc Morrison is a regular guest at the Panama Hotel in Boston. He consistently chooses to stay here due to the warm and welcoming atmosphere. He also praises the hotel’s services during his visits.

$39/month

Complaint Against Noisy Guest

Neena Roberts is taking a short vacation at Hotel Daffodils. She wants to take a break from the busy city life. However, her peace is disturbed by a group of loud guests in the neighboring room, and she is very upset about it.

$39/month

Cultural Sensitivity Oversight

Shanta Iyyer, a vegetarian, ordered muesli, milk, fruit, and coffee. Her order arrived with boiled eggs, making her furious. She had clearly mentioned her vegetarian preference in the reservation form.

$39/month

Incorrect Room Allocation

Clayton Jones is in Burlington for a business meeting. He had made reservations online a month ago for a city view room. Upon arrival, he finds that he is assigned a room without a city view and is unhappy about it.

$39/month