Banking

Reporting Suspicious Transaction

Jane Williams, a junior compliance officer at your bank, has come to you to report a suspicious transaction. As the manager of the bank, you need to analyze Jane’s report and take necessary decisions.

$39/month

Suspected Money Laundering

David “Dave” Harris’ unusual bank deposits have attracted attention. A bank official has brought it to your notice. As the bank manager you need to have a word with him and clarify the matter.

$39/month

Identifying Fraudulent Transaction

John Reynolds is at the bank counter to draw money, an unusually large amount. He looks a bit shifty and is not consistent with his responses and statements.

$39/month

Credit Card Fee Dispute

William Brown is at the bank to clarify an annual fee on his credit card. He claims he was unaware of this fee when he received the card and demands an explanation and reversal.

$39/month

Account Fee Reversal Request

Janiyah Smith is at the bank to dispute unexpected maintenance fees on her account. She is upset as the bank levied the fees without prior notice. She demands a reversal and reimbursement of the charges.

$39/month

Identify Client’s Financial Needs

John Anderson has lost his debit card. During his visit to the branch, help him apply for a new card. While he is there, assist him in identifying his personal financial needs.

$39/month