Zoe Merritt, a single mother from Lansing, Michigan, meets with a claims adjuster to review her insurance claim after severe storm damage to her home. She is seeking clarity on her policy’s coverage to fund necessary repairs.

Kayla Huxley, a nurse from Gary, Indiana, meets with an insurance officer to clarify the complex language in her policy. Despite being diligent and practical, she’s frustrated by the confusing jargon and wants to fully understand her coverage.

Graham West, a 35-year-old independent contractor in Birmingham, is at the insurance office to discuss a settlement claim for damages incurred during his home renovation. He finds the initial offer insufficient to cover the full repair costs.

Lena Donovan, an event coordinator in Charlotte, is visiting the insurance office to discuss canceling her home insurance due to changes in her financial situation. She’s concerned the policy no longer meets her needs but is open to adjustments.

Ruby Lawson, a web designer in Nashville, is visiting the insurance office to discuss a late payment issue on her renter’s insurance policy. Due to unexpected expenses from a freelance project, Ruby was unable to make the payment on time and wants to prevent policy cancellation.

Ethan Caldwell, an IT consultant in Seattle, visits the insurance office to resolve issues with his auto policy after purchasing a new car. He was told his policy would cover the new car without extra costs but later received a bill with a significant premium increase.