Chase Donovan, a financial analyst from Rockford, Illinois, is on a romantic getaway and requests an upgrade to a more luxurious room. Given his frequent stays and loyalty to the hotel, he expects special consideration for this important trip.

Sophia Myers, a 32-year-old digital marketer, is staying at a New York hotel. She is confident and charming and has a thing for bending rules. During her hotel stay, she throws a party in her room, much against the hotel rules.

Trevor Bennett, a 33-year-old financial analyst, discovers bed bugs in his Cleveland hotel room. Distressed, he reports the issue to the hotel manager, voicing concerns about cleanliness and potential health risks.

David Miller had made reservations at a boutique hotel to spend a relaxing and rejuvenating vacation. On checking in he discovers his room has insufficient plugging points, jumpy Wi-Fi and limited pool time. David is not happy about these.

Tanner Foster, a graphic designer from Phoenix, is checking into a boutique hotel in Sedona for a relaxing getaway. He made the reservation online and is eager to settle in, ensuring his room is quiet with a good view.

Olivia Parker, a 34-year-old public relations officer in Chicago, will be arriving late at her New York City hotel due to a delayed flight. She is calling the hotel to inform them of her late arrival, request a late check-in, and ensure her room will be held.