Tipping Policy Conflict

About the Case

Peter is a waiter at your restaurant. He disagrees with the new tipping procedure and has approached you to discuss it. As the manager of the restaurant, you need to approach this tipping policy conflict with an open mind and consider all viewpoints.

Are you ready to discuss this issue with your team member? Remember to consider all perspectives and maintain a professional approach.

Learning Objectives:

Display active listening skills towards staff’s concerns
Display empathy and understanding towards feelings
Approach the conversation with an open mind
Be transparent about restaurant policies
Maintain a professional demeanor throughout the conversation

Skills Assessed

Active Listening
Empathy
Open-Mindedness
Transparency
Professionalism

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With the AI-Humans platform, create fully customizable AI-powered immersive scenarios for soft skills training. You have the power to:

Outline the case details
Define assessment rubrics
Select a character of your choice
Define user and character roles
Select virtual location suitable to case

Tipping Policy Conflict

Character’s Role

Waiter

User’s Role

Restaurant Manager

Scenario Location

Restaurant

Customize Your Case
No technical knowledge required.