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About the Case

Peter is a waiter at your restaurant. He disagrees with the new tipping procedure and has approached you to discuss it. As the manager of the restaurant, you need to approach this tipping policy conflict with an open mind and consider all viewpoints.  

Are you ready to discuss this issue with your team member? Remember to consider all perspectives and maintain a professional approach.

Learning Objectives:
  • Display active listening skills towards staff’s concerns 
  • Display empathy and understanding towards feelings  
  • Approach the conversation with an open mind 
  • Be transparent about restaurant policies 
  • Maintain a professional demeanor throughout the conversation
ai humans
Skills Assessed
  • Active Listening 
  • Empathy 
  • Open-Mindedness 
  • Transparency 
  • Professionalism

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Tipping Policy Conflict

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