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About the Case

Elias Porter, a 35-year-old from Austin, Texas, is placing a takeout order for a meal to serve friends at home. He emphasizes the importance of precise instructions for maintaining the quality of the food during transport, asking for spill-proof containers and guidance on keeping everything warm. 

As the server, your role is to accommodate Elias’s detailed requests, ensuring he feels confident that his specifications will be followed accurately to meet his standards. 

Learning Objectives:
  • Providing accurate info on menu items, ingredients, and portions 
  • Engaging with customers to understand preferences or dietary needs 
  • Noting special requests carefully for accurate preparation 
  • Clearly explaining any specific instructions for a smooth takeout experience 
  • Showing patience and friendliness to ensure customers feel valued 
Skills Assessed
  • Product Knowledge 
  • Customer Engagement 
  • Attention to Detail 
  • Communication Skills 
  • Customer Service 

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Taking Order for Takeout

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