Slow Billing Process

About the Case

Raph Morgan is at the grocery store to purchase his weekly supply. Having got everything he needed, he proceeded towards the billing counter but found the billing process to be unusually slow. After standing in line for 10 minutes, Raph decided to approach the customer care desk to complain and enquire about this delay.

As the customer care executive, you need to talk to Mr. Morgan, understand his complaint and try to resolve the issue.

Learning Objectives:

Communicating clearly to state the cause of delay
Maintaining calm and composed demeanor in tense situation
Displaying respect and courteousness in interaction
Providing reassurance towards resolving matters
Providing excellent customer service by being attentive and responsive

Skills Assessed

Clear Communication
Patience
Professionalism
Reassurance
Customer Service Orientation

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With the AI-Humans platform, create fully customizable AI-powered immersive scenarios for soft skills training. You have the power to:

Outline the case details
Define assessment rubrics
Select a character of your choice
Define user and character roles
Select virtual location suitable to case

Slow Billing Process

Character’s Role

Customer

User’s Role

Customer Care Executive

Scenario Location

Customer Care Desk

Customize Your Case
No technical knowledge required.