Karen Mitchell is a mother of two teenage daughters. Summer is here and she is at a top-end store shopping for summer dresses. Having completed her shopping, she is on her way out when the security alarm at the exit is triggered. Security stops Karen and requests to see her shopping bill. Agitated, Karen refuses, prompting security to call you, the store manager.
As the store manager handling this situation, you need to resolve the issue peacefully and professionally, following store policies and rules.
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