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About the Case

Elena Hart, 36, a single mother, is concerned about the impact of a rent increase on her tight finances. She approaches the property manager, asking for an explanation and if negotiation or alternatives are possible to ease the burden. 

As the property manager, your role is to explain the increase, review options, and explore alternatives to help Elena. 

Learning Objectives:
  • Acknowledging the tenant’s concerns about the rent increase
  • Being transparent about the reasons leading up to rent increase 
  • Offering solutions to ease the transition
  • Allowing the tenant to express their concerns thoughtfully
  • Discussing alternatives that meet needs of both parties
Skills Assessed
  • Empathy   
  • Clear Communication   
  • Problem-Solving   
  • Patience   
  • Negotiation Skills 

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No technical knowledge required.

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