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About the Case

Kylie Prescott is in a feedback session with her manager regarding delays in decision-making and poor communication within her team. Recent organizational changes, including new software and role shifts, have caused confusion and missed deadlines, impacting productivity and client satisfaction. 

As the manager, your role is to provide feedback, address these issues, and discuss strategies for improving communication, adapting to changes, and managing current and future challenges. 

Learning Objectives:
  • Recognizing contributions before giving actionable feedback 
  • Focusing on specific behaviours for improvement, not personal traits 
  • Highlighting strengths and how they aid in performance improvement 
  • Understanding challenges and offering practical suggestions for growth 
  • Encouraging progress and boosting confidence through recognition 
Skills Assessed
  • Constructive Feedback  
  • Active Listening  
  • Motivation  
  • Empathy  
  • Positive Reinforcement 

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Providing Constructive Feedback

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