Poor Food Quality Complaint

Mr. Thompson is a regular at the Riverside Inn restaurant. Being a widower and living, alone he often drops in at the restaurant for his meals. The food suits his taste palate, and he likes the lively vibe. However, today is a little different from the other days. The scallops that were supposed to be tender and succulent are rubbery and overcooked. 

Mr. Thompson is familiar with the restaurant staff and brings this to their notice. As the restaurant manager, you need to understand Mr. Thompson’s concerns and mitigate the negative impact it may have on the restaurant’s reputation among patrons.