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About the Case

Blair Montgomery, traveling from Canada to Paris, is informed at check-in that their passport may be invalid due to damage. Worried about being denied boarding, Blair must quickly find out if they can travel and explore solutions.

As the airline representative, your role is to assess the passport, explain regulations, and guide Blair on possible options.

Learning Objectives:
  • Listening attentively to the passenger’s concerns to respond appropriately
  • Staying composed to offer a sense of control in stressful situations
  • Explaining the situation and solutions clearly without jargon
  • Offering resolution options while following airline policies
  • Allowing the passenger time to process and ask questions without rushing
Passport predicament resolution training using AI for smooth airport check-ins.
Skills Assessed
  • Active Listening
  • Calmness
  • Clear Communication
  • Problem-Solving
  • Patience

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No technical knowledge required.

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Passport Predicament

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