Navigating Discount Requests

About the Case

Zachary Quinn, 34, is negotiating pricing with the hotel sales manager after finding better rates at comparable hotels. He expresses his concerns about the value of his booking while highlighting his loyalty to the brand. Friendly but firm, he requests a discounted rate or complimentary services.

As the sales manager, your role is to explain the hotel’s pricing policies while identifying alternatives that could enhance Zachary’s stay and meet his expectations.

Learning Objectives:

Paying attention to the guest’s request to understand their needs and concerns
Acknowledging the guest’s desire for a discount and showing understanding
Clearly explaining the hotel’s pricing structure and policies for better comprehension
Offering alternatives that fit the guest’s budget while adhering to policies
Engaging in respectful discussion to explore flexibility in pricing or services

Skills Assessed

Active Listening
Empathy
Clear Communication
Problem Solving
Negotiation Skills

Customize Your Case
No technical knowledge required.

With the AI-Humans platform, create fully customizable AI-powered immersive scenarios for soft skills training. You have the power to:

Outline the case details
Define assessment rubrics
Select a character of your choice
Define user and character roles
Select virtual location suitable to case

Navigating Discount Requests

Character’s Role

Bargaining Guest

User’s Role

Sales Manager

Scenario Location

Hotel Lobby

Customize Your Case
No technical knowledge required.