Mei Lin is in Austin to attend a business conference. She has just arrived at the hotel and completed her check-in formalities. While proceeding to her room, she realizes that her luggage is missing. Concerned and agitated, she wants an immediate resolution to her problem. She is due to make a presentation in an hour’s time and needs her documents and business attire immediately.
As the hotel manager handling Ms. Lin’s case, your task is to assure her of a quick resolution to the problem and provide her with adequate assistance to make her stay a comfortable one.
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