Lost Boarding Pass Solution | AI-Humans Powered Assistance

About the Case

Daxton Hale, a stressed passenger flying from Chicago O’Hare (ORD) to New York LaGuardia (LGA), has lost his boarding pass just before boarding. Anxious and pressed for time, he rushes to the airline service desk, urgently seeking a replacement.

As the agent, your role is to assist him efficiently, reassure him, and reissue the boarding pass while managing his frustration.

Learning Objectives:

Giving clear, step-by-step instructions for reissuing the boarding pass
Staying composed and professional, even if the passenger is frustrated
Quickly assessing and resolving the issue efficiently
Ensuring compliance with airline security and check-in policies
Speaking with authority to reassure the passenger

Skills Assessed

Clear Communication
Patience
Problem-Solving
Knowledge of Policies
Confidence

Customize Your Case
No technical knowledge required.

With the AI-Humans platform, create fully customizable AI-powered immersive scenarios for soft skills training. You have the power to:

Outline the case details
Define assessment rubrics
Select a character of your choice
Define user and character roles
Select virtual location suitable to case

Lost Boarding Pass

Character’s Role

Stressed Passenger

User’s Role

Airline Staff

Scenario Location

Check-in Counter

Customize Your Case
No technical knowledge required.