Lost Baggage Woes

Austin Barrett, a 32-year-old project manager from Jacksonville, Florida, approaches the airline’s help desk feeling stressed after discovering that his baggage is missing. The luggage contained critical documents for a major business deal and a valuable heirloom watch, leaving him frustrated. 

As the airline ground staff, your objective is to address Austin’s concerns promptly, provide updates on the missing luggage, and offer reassurances that the situation will be resolved efficiently, given the importance of the lost items.