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About the Case

Cora Bennett, a business owner from Asheville, North Carolina, is expanding her bakery and café. During a walkthrough of a promising commercial property, she raises concerns about the lease terms, including the duration, rent increases, and renovation restrictions. 

As the leasing agent, your role is to address Cora’s concerns, provide clarity on the lease terms, and negotiate adjustments that align with her business goals while meeting the property’s leasing policies. 

Learning Objectives:
  • Listening attentively to understand the client’s needs and priorities regarding lease changes
  • Balancing client requests with property owner terms to negotiate mutually beneficial agreements
  • Addressing objections calmly to resolve conflicts constructively during discussions
  • Providing insights on competitive lease terms using well-informed market knowledge
  • Maintaining professionalism to build trust and foster positive client relationships
Skills Assessed
  • Active Listening 
  • Negotiation Skills 
  • Conflict Resolution 
  • Market Knowledge 
  • Professionalism 

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Lease Negotiation 101

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