Incorrect Policy Information

About the Case

Ethan Caldwell, a 40-year-old IT consultant in Seattle, is visiting the insurance office to resolve issues with his auto policy after purchasing a new car. He was initially told that his policy would cover the new car without extra costs, but he later received a bill indicating a significant premium increase.

As the insurance representative, you need to clarify the discrepancies and confirm accurate policy details. Discuss coverage options and explore discounts or adjustments to align the policy with his budget while maintaining protection.

Learning Objectives:

Developing and implementing effective solutions to address and resolve issues
Providing comfort and confidence to alleviate concerns
Understanding and sharing the feelings of others to build rapport and trust
Engaging attentively with speakers to enhance understanding and response
Communicating information in a clear and precise manner to ensure understanding

Skills Assessed

Problem-Solving
Reassurance
Empathy
Active Listening
Clarity

Customize Your Case
No technical knowledge required.

With the AI-Humans platform, create fully customizable AI-powered immersive scenarios for soft skills training. You have the power to:

Outline the case details
Define assessment rubrics
Select a character of your choice
Define user and character roles
Select virtual location suitable to case

Incorrect Policy Information

Character’s Role

Customer

User’s Role

Insurance Representative

Scenario Location

Insurance Representative’s Office

Customize Your Case
No technical knowledge required.