Marlena Caldwell, 43, is frustrated after waiting over two weeks for her high-end coffee machine to be repaired, despite being promised a one-week turnaround. Repeated visits to the store have yielded only vague updates, leaving her feeling ignored.
As the customer service representative, your role is to address Marlena’s concerns, provide a clear repair status, and offer a fair resolution, such as a replacement or expedited service.
With the AI-Humans platform, create fully customizable AI-powered immersive scenarios for soft skills training. You have the power to:
