Identity Inquiry AI – Secure & Fast Verification Training

About the Case

Thatcher Rowe, a passenger traveling from New York to London, is frustrated after discovering that the name on his ticket doesn’t match the name on his ID, resulting in him being denied boarding. He is anxious to resolve the issue and continue his journey.

As the ground staff, your role is to remain calm and understanding, listen to Thatcher’s concerns, identify the source of the name discrepancy, and find the best possible solutions to the problem.

Learning Objectives:

Listening attentively to understand the passenger’s concerns without interruption
Explaining the situation and policies clearly, avoiding jargon for better understanding
Offering solutions or alternatives to help resolve the issue effectively
Using courteous language and maintaining professionalism throughout the conversation
Adapting to meet the passenger’s needs while adhering to company policies

Skills Assessed

Active Listening
Clear Communication
Problem-Solving
Politeness
Flexibility

Customize Your Case
No technical knowledge required.

With the AI-Humans platform, create fully customizable AI-powered immersive scenarios for soft skills training. You have the power to:

Outline the case details
Define assessment rubrics
Select a character of your choice
Define user and character roles
Select virtual location suitable to case

Identity Inquiry

Character’s Role

Passenger

User’s Role

Ground Staff

Scenario Location

Check-in Counter

Customize Your Case
No technical knowledge required.