MedVR
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About the Case

Misty Caldwell, a 36-year-old policyholder, visits an insurance office feeling anxious about a recent data leak that affected customer information. She expresses her concerns to the insurance agent, asking about data protection measures like encryption and breach response protocols. 

As the insurance agent, your role is to address Misty’s questions and reassure her about the company’s privacy policies and security practices, ensuring she leaves confident in the protection of her and her family’s data.

Learning Objectives:
  • Maintaining honesty and transparency about data privacy practices to build trust 
  • Clearly articulating measures in place to protect personal data for better understanding 
  • Acknowledging the policyholder’s concerns about data safety with genuine care 
  • Addressing specific concerns and providing tailored solutions or safeguards 
  • Fostering security by reinforcing the company’s commitment to protecting personal information 
Skills Assessed
  • Integrity 
  • Communication 
  • Empathy 
  • Problem-Solving 
  • Trust-Building 

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No technical knowledge required.

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