Handling Policy Violations

About the Case

Nora Kensington, a 31-year-old marketing firm employee, is meeting with HR about accusations of violating the expense reporting policy. Feeling defensive and frustrated, she’s concerned about the impact on her reputation and colleague relationships.

As HR, your role is to address her concerns, clarify the allegations, and facilitate an open dialogue to reassure her about her standing in the firm.

Learning Objectives:

Objectively assessing facts and context to accurately understand the expense report issue
Understanding the employee’s perspective to foster dialogue and reduce defensiveness
Communicating the consequences of the violation while reinforcing compliance
Discussing preventive measures to help the employee avoid future issues
Calmly guiding the discussion to reduce tension and foster constructive dialogue

Skills Assessed

Analytical Thinking
Empathy
Assertiveness
Problem Solving
Conflict Resolution

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Handling Policy Violations

Character’s Role

Employee

User’s Role

HR Executive

Scenario Location

HR Office

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No technical knowledge required.