Handling Late Rent Payments

About the Case

Sophia Bennett is a long-term commercial tenant who is behind on rent payments. She feels a strong attachment to the property and is confused and frustrated by her landlord’s demand for immediate payment.

As the Property Manager, your role is to explain the lease terms and the consequences of non-payment while addressing Sophia’s concerns professionally.

Learning Objectives:

Demonstrating understanding and compassion for the tenant’s financial struggles
Finding a mutually agreeable solution, such as setting up a payment plan
Addressing issues diplomatically to avoid escalation or misunderstanding
Identifying practical solutions to help the tenant manage payments and stay in good standing
Clearly explaining expectations and consequences while maintaining a professional tone

Skills Assessed

Empathy
Negotiation
Conflict Resolution
Problem-Solving
Clear Communication

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Handling Late Rent Payments

Character’s Role

Commercial Tenant

User’s Role

Property Manager

Scenario Location

Rental Property

Customize Your Case
No technical knowledge required.