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About the Case

Arlo Keane is frustrated after an auto accident at a busy intersection. He insists he was driving through a green light when another car ran a red light and collided with his vehicle, despite witness statements and the insurance adjuster raising concerns. 

As the insurance adjuster, your role is to stay calm, address the discrepancies, and guide Arlo through the claims process. 

Learning Objectives:
  • De-escalating tension to maintain constructive dialogue
  • Analyzing statements to identify logical gaps in the report
  • Maintaining professionalism with a respectful demeanor
  • Reviewing documents thoroughly for accuracy and alignment
  • Actively listening to responses to spot inconsistencies
Skills Assessed
  • Conflict Resolution
  • Analytical Thinking
  • Professionalism
  • Attention to Detail
  • Active Listening

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Handling High-Pressure Interrogations

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