Handling Dissatisfied Guest’s Complaints

About the Case

David Miller is a 34-year-old software engineer who leads a busy life. Planning to take time away from work and spend some relaxing and rejuvenating time, he made reservations at a boutique hotel in Asheville hotel. On checking in he discovers his room to be lacking in sufficient plugging points and a very jumpy Wi-Fi. Added to this is the very limited pool time.

David is not very happy with the services and has approached you, the front desk assistant. Talk to him to understand his concerns, assure him of providing the best services to make his vacation a comfortable one.

Learning Objectives:

Clearly communicating the steps to be taken to resolve issues
Maintaining calm and composed demeanor in tense situations
Displaying a positive outlook focusing on improving guest’s experiences
Being flexible and adaptable to accommodate guest’s requests
Offering practical solutions towards resolving issues and concerns

Skills Assessed

Clear Communication
Patience
Positive Framing
Adaptability
Problem-Solving

Customize Your Case
No technical knowledge required.

With the AI-Humans platform, create fully customizable AI-powered immersive scenarios for soft skills training. You have the power to:

Outline the case details
Define assessment rubrics
Select a character of your choice
Define user and character roles
Select virtual location suitable to case

Handling Dissatisfied Guest’s Complaints

Character’s Role

Dissatisfied Guest

User’s Role

Front Desk Assistant

Scenario Location

Hotel Front Desk

Customize Your Case
No technical knowledge required.