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About the Case

Alicia Warren, a homeowner, reacts defensively when officers find an unregistered firearm in her closet during a search tied to neighborhood burglaries. She insists the weapon was planted, demands the search pause until her husband returns, and accuses the officers of misconduct.

As an officer, your role is to stay composed, address her concerns professionally, and proceed with the search as per protocol.

Learning Objectives:
  • Using conflict resolution to de-escalate and maintain control
  • Practicing active listening to address the suspect’s concerns
  • Maintaining calm to prevent escalation
  • Applying problem-solving to find a solution within protocol
  • Showing empathy to acknowledge the suspect’s feelings
Skills Assessed
  • Conflict Resolution
  • Active Listening
  • Calm Demeanor
  • Problem-solving
  • Empathy

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Handling a False Accusation

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