MedVR
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About the Case

Vinayak Rao, a 37-year-old freelance IT consultant in San Francisco, is depositing a large sum of money into his account, which usually has a low balance. This sudden influx is from a recent online scam where he posed as a representative of a fake charity. 

As the bank staff, you need to investigate the unusual deposit and verify the source of the funds to ensure compliance with legal standards. 

Learning Objectives:
  • Engaging attentively with speakers to enhance understanding and response
  • Asking relevant questions to gather necessary information and clarify details
  • Protecting sensitive information and maintaining privacy in all interactions
  • Developing and implementing effective solutions to address and resolve issues
  • Building rapport to gain customer’s trust and confidence
Skills Assessed
  • Active Listening
  • Inquiry
  • Confidentiality
  • Problem-Solving
  • Empathy

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Fraud Detection

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