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About the Case

Felix Rhodes, 39, is in a heated argument with his mother over his sister damaging his car.  Frustrated and feeling disrespected, he argues loudly, unwilling to back down. The family quarrel has escalated prompting the neighbors to call 911.

As the officer, your role is to de-escalate the situation, and guide the conversation towards a resolution, ensuring Felix’s emotions are addressed while maintaining control of the interaction.

Learning Objectives:
  • De-escalating the argument and guiding family members toward a peaceful resolution 
  • Showing understanding to build trust with each party 
  • Listening carefully to fully grasp each person’s perspective 
  • Maintaining a calm presence to help diffuse heightened emotions 
  • Setting and enforcing boundaries to keep the situation controlled and safe 
De-escalation techniques to diffuse family dispute
Skills Assessed
  • Conflict Resolution 
  • Empathy 
  • Active Listening 
  • Calm Demeanor 
  • Boundary Setting 

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No technical knowledge required.

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Defusing Domestic Tensions

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