Sawyer Brooks, a 38-year-old shopper, reports a fall at a retail store due to a wet floor that was not marked with warning signs. Feeling pain in his ankle and lower back, he approaches the store manager to discuss his concerns about safety and requests assistance with medical expenses.
As the store manager, your goal is to listen to Sawyer’s account of the incident, acknowledge the safety concerns, and discuss potential solutions, including compensation or improved safety measures.
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