Megan Carter is a primary school teacher at a local school. With her active daily life in mind, she bought a pair of comfortable looking shoes from a local shoe store. Wanting to be sure that they would serve the purpose, she decided to try them on at home for a couple of days. Soon she realized that the fit was not comfortable. She went to the store to exchange them, but she was met with a negative response, citing the condition of the shoes.
As the store manager handling this situation, you need to resolve the issue peacefully and professionally, following store policies and rules.
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