Joren, a business executive traveling from New York to Paris with a layover in London, is informed of a 90-minute delay on his first flight. Concerned about missing the connecting flight, he approaches the airline staff for clarification on how the delay will impact his tight connection and his important meetings in Paris.
As the airline representative, your role is to reassure Joren by explaining the airline’s policies, offering solutions for the delay, and ensuring a smooth transition for his connection in London.
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