Conflict of Interest

About the Case

Declan Ford, a 33-year-old team leader in Grand Rapids, Michigan, has been called into a meeting with the HR manager following complaints of favoritism. Colleagues feel that he gives certain team members better assignments and more flexible hours, causing dissatisfaction within the team.

As the HR manager, your role is to address these concerns with Declan, hear his perspective, and guide him toward fairer management practices, ensuring a positive work environment for all.

Learning Objectives:

Explaining how favoritism impacts team performance and the need for fairness
Facilitating a calm conversation between the employee
Addressing the issue tactfully displaying impartiality
Focusing on facts and avoiding bias to improve team dynamics
Suggesting steps like clearer performance metrics or rotating responsibilities to ensure fairness

Skills Assessed

Communication
Conflict Resolution
Diplomacy
Objectivity
Problem-Solving

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Conflict of Interest

Character’s Role

Team Leader

User’s Role

HR Manager

Scenario Location

HR Office

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No technical knowledge required.