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About the Case

Nolan Pierce, a 38-year-old employee from Baltimore, Maryland, is in the HR manager’s office, facing accusations of sharing sensitive company information with a competitor. He is aware of the gravity of the situation and feels anxious about the potential consequences of his actions. 

As the HR manager, your role is to conduct the investigation, question Nolan about the breach, and determine the appropriate course of action, taking into account the severity of the confidentiality violation and its potential impact on the company. 

Learning Objectives:
  • Ensuring the discussion stays private and discreet to protect the situation’s integrity 
  • Remaining calm and composed to prevent escalation while maintaining professionalism 
  • Asking open-ended questions that encourage detailed responses  
  • Addressing the issue firmly, explaining its gravity while maintaining respect 
  • Managing any defensive reactions calmly and deescalating tension if needed 
Skills Assessed
  • Confidentiality  
  • Emotional Regulation  
  • Open-ended Questions  
  • Assertiveness  
  • Conflict Resolution 

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Confidentiality Breach

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