Conducting Check-in Process

About the Case

Tanner Foster, a graphic designer from Phoenix, is checking into a boutique hotel in Sedona for a relaxing getaway. He made the reservation online and is eager to settle in, ensuring his room is quiet with a good view.

As the front desk staff, you need to confirm Tanner’s reservation, provide information about available amenities like spa treatments or tours, and ensure his room meets his preferences for a peaceful and inspiring stay.

Learning Objectives:

Creating a friendly and approachable atmosphere in interactions
Communicating information in a clear and understandable way
Maintaining an optimistic and encouraging approach in all situations
Staying organized to ensure prompt service and a comfortable guest experience
Prioritizing customer needs to deliver excellent service

Skills Assessed

Welcoming Demeanor
Clarity in Explanation
Positive Attitude
Time Management
Service Orientation

Customize Your Case
No technical knowledge required.

With the AI-Humans platform, create fully customizable AI-powered immersive scenarios for soft skills training. You have the power to:

Outline the case details
Define assessment rubrics
Select a character of your choice
Define user and character roles
Select virtual location suitable to case

Conducting Check-in Process

Character’s Role

Guest

User’s Role

Front Desk Assistant

Scenario Location

Hotel Front Desk

Customize Your Case
No technical knowledge required.