MedVR
down arrow
About the Case

Olivia Parker, a 34-year-old public relations officer in Chicago, will be arriving late at her New York City hotel due to a delayed flight. She is calling the hotel to inform them of her late arrival, request a late check-in, and ensure her room will be held. 

As the hotel executive, you need to confirm that Olivia’s room will be held, provide details on late check-in procedures, and offer any necessary assistance to ensure a smooth check-in process. 

Learning Objectives:
  • Conveying information in a straightforward and understandable manner 
  • Understanding and sharing the feelings of others to build rapport 
  • Paying close attention to details and the needs of others 
  • Providing comfort and confidence to alleviate concerns 
  • Adapting to changing circumstances and modifying approaches as needed 
Skills Assessed
  • Clear Communication  
  • Empathy 
  • Attentiveness 
  • Reassurance 
  • Flexibility 

Customize Your Case
No technical knowledge required.

With the AI-Humans platform, create fully customizable AI-powered immersive scenarios for soft skills training. You have the power to:

Try Now
available on PC/Laptop

Calling for Delayed Check-in Request

Enter your details and click Try Now.