Isla Caldwell is disputing the denial of her $6,000 travel insurance claim for a canceled anniversary trip to Italy, which she had to forgo due to her elderly mother’s sudden illness. She believes the decision is unfair and demands clarification on why a family emergency isn’t covered.
As the Insurance Investigator, your role is to review the claim thoroughly, clarify the policy’s terms, and address Isla’s concerns with professionalism and empathy.
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