Assisting with Travel Information

About the Case

Jennifer Parker is in Asheville, North Carolina for three days with her friends. They are on vacation and looking forward to exploring the city and its surrounding areas. Jennifer does not have much idea about local places of interest. She approaches you, the hotel front desk executive, to enquire about the local attractions and the transport options.

As the hotel manager responding to Jennifer’s questions, you need to give answers to her queries, provide her with the information she needs and ensure her a pleasant stay in Asheville.

Learning Objectives:

Actively listening to provide accurate information
Being well informed of local attractions to make relevant recommendations
Being patient and considerate when responding to queries
Tailoring recommendations based on guest’s interests
Maintaining professional demeanor to portray positive impression of hotel

Skills Assessed

Active Listening
Knowledge Responses
Patience
Personalization
Professionalism

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With the AI-Humans platform, create fully customizable AI-powered immersive scenarios for soft skills training. You have the power to:

Outline the case details
Define assessment rubrics
Select a character of your choice
Define user and character roles
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Assisting with Travel Information

Character’s Role

Guest

User’s Role

Hotel Front Desk Executive

Scenario Location

Hotel Lobby

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No technical knowledge required.