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About the Case

Jennifer Parker is in Asheville, North Carolina for three days with her friends. They are on vacation and looking forward to exploring the city and its surrounding areas. Jennifer does not have much idea about local places of interest. She approaches you, the hotel front desk executive, to enquire about the local attractions and the transport options. 

As the hotel manager responding to Jennifer’s questions, you need to give answers to her queries, provide her with the information she needs and ensure her a pleasant stay in Asheville.

Learning Objectives:
  • Actively listening to provide accurate information 
  • Being well informed of local attractions to make relevant recommendations 
  • Being patient and considerate when responding to queries 
  • Tailoring recommendations based on guest’s interests 
  • Maintaining professional demeanor to portray positive impression of hotel
AI-powered travel information assistance for hotel guests.
Skills Assessed
  • Active Listening  
  • Knowledge Responses   
  • Patience  
  • Personalization  
  • Professionalism  

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Assisting with Travel Information

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