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About the Case

Mariana Cross is deciding between three laptops for work and gaming, focusing on speed, screen quality, and long-term value. She’s looking for a balance between performance and durability, considering factors like the overall user experience. 

As a sales associate, your role is to guide her in selecting the best option, weighing each laptop’s strengths and how they align with her specific needs. 

Learning Objectives:
  • Explaining product specs to match the customer’s needs
  • Highlighting options that balance performance and durability
  • Personalizing recommendations based on the customer’s requirements
  • Addressing concerns and offering reassurance about their investment
  • Guiding informed choices for immediate and long-term value
Practicing negotiation skills in helping an indecisive customer
Skills Assessed
  • Product Knowledge
  • Problem-Solving
  • Customer Focus
  • Empathy
  • Decision-Making

Customize Your Case
No technical knowledge required.

With the AI-Humans platform, create fully customizable AI-powered immersive scenarios for soft skills training. You have the power to:

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available on PC/Laptop

Assisting the Indecisive

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