Lila Camden, a 32-year-old event coordinator based in San Francisco, is dining at a popular restaurant. She has informed the staff about her severe lactose intolerance, but the dish she ordered contains lactose, leading to significant discomfort.
As the restaurant manager, you need to listen to Lila’s concerns, address the issue of lactose contamination, and work to resolve the situation by offering appropriate compensation or a refund. Additionally, ensure that allergy management practices are improved to prevent similar issues in the future.
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