Vivian Harper visits the insurance office to address confusion about overlapping homeowner’s insurance policies for a house co-owned with an ex-partner. Both policies cover the property, creating uncertainty about precedence, liability division, and potential delays in payout due to disputes or subrogation.
As the insurance advisor, your role is to provide Vivian with clear explanations, outline the next steps, and help resolve the matter effectively to ease her frustration and concerns.
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