MedVR
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About the Case

Jace Griffin is a policyholder meeting with his insurance agent to understand how new regulations will affect his coverage. He’s concerned about potential gaps in coverage for his home and work-related assets, especially regarding his business equipment and personal property.

As the insurance agent, your role is to inform Jace about which sections of the policy will change, any new compliance measures, and potential adjustments to premiums or deductibles. Jace expects clear, actionable steps to ensure his coverage remains adequate and to mitigate any financial risks.

Learning Objectives:
  • Adjusting explanations based on the client’s understanding of the new regulations 
  • Clearly conveying complex information about the new insurance regulations 
  • Acknowledging any concerns the client may have and reassuring them of your support 
  • Identifying potential issues from the new regulations and offering solutions 
  • Demonstrating a thorough understanding of the insurance policies
Skills Assessed
  • Adaptability 
  • Communication 
  • Empathy 
  • Problem-Solving 
  • Product Knowledge 

Customize Your Case
No technical knowledge required.

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Adapting to New Regulations

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