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About the Case

Laura Simmons’ bank account has gone dormant due to being non-operational for an extended period of time. She wants to reactivate her account and is visiting the bank in that regard. 

As a relationship manager, your job is to help Laura with the reactivation procedure. Provide her with accurate information and guidance for a smooth and hassle-free experience. 

Learning Objectives:
  • Provide accurate information of reactivation process 
  • Patiently provide answers to client’s question and queries  
  • Provide realistic timelines regarding process 
  • Accurately list out documents and information required 
  • Ensure excellent customer services to foster client loyalty
Training with AI-Humans to practice helping a client reactivate dormant account
Skills Assessed
  • Clear Communication 
  • Patience 
  • Transparency 
  • Attention to Detail 
  • Customer Service Orientation

Customize Your Case
No technical knowledge required.

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Reactivate Dormant Account

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