Reactivate Dormant Account

About the Case

Laura Simmons’ bank account has gone dormant due to being non-operational for an extended period of time. She wants to reactivate her account and is visiting the bank in that regard.

As a relationship manager, your job is to help Laura with the reactivation procedure. Provide her with accurate information and guidance for a smooth and hassle-free experience.

Learning Objectives:

Provide accurate information of reactivation process
Patiently provide answers to client’s question and queries
Provide realistic timelines regarding process
Accurately list out documents and information required
Ensure excellent customer services to foster client loyalty

Skills Assessed

Clear Communication
Patience
Transparency
Attention to Detail
Customer Service Orientation

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