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About the Case

You are here to take Aurora Laine’s order. Talking to her you realize that this is her maiden visit to the United States. She also tells you that she is a vegan and a bit confused about items on the menu.  

As a waiter at the restaurant, can you help Aurora place an order for her lunch? Remember, you need to understand her preferences and suggest suitable items. 

Learning Objectives:
  • Pay attention to detail to accurately recording orders 
  • Display empathy to understand customer needs 
  • Display patient, calm and composed behavior 
  • Identify opportunities to upsell additional menu items 
  • Maintain a professional demeanor to create positive impression 
Skills Assessed
  • Empathy 
  • Attention to Detail 
  • Patience and composure
  • Upselling and Salesmanship 
  • Professionalism

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