Amanda Thompson had purchased a carton of milk from the grocery store. On reaching home she realized that she had mistakenly picked up a lactose-free variety of the product. A day later, she has returned to the store to return the milk carton and request a refund but is informed that there is a limited exchange policy on milk products and a return will not be possible.
As the customer care executive, you need to talk to Ms. Thompson, understand her complaint and try to resolve the issue.
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