Conducting an Exit Interview

About the Case

Maurice Clay is leaving the company to join a rival organization. Today is his last day in the office and as company policy, it is time for his exit interview. You are the HR personnel tasked with conducting Mr. Clay’s exit interview.

This interview’s purpose is to know about the employee’s experience as part of the organization, get positive and negative feedback, and identify areas that could be improved upon to deliver better employee experience.

Learning Objectives:

Maintaining professional approach and ethical standards
Displaying critical thinking skills to analyze the situation
Displaying decision making skills regarding action to be taken
Actively listening to understand the employee’s perspective
Displaying emotional intelligence to create a comfortable environment

Skills Assessed

Professionalism
Critical Thinking
Decision Making
Active Listening
Empathetic  Attitude

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Conducting an Exit Interview

Character’s Role

Employee

User’s Role

Human Resource Manager

Scenario Location

Meeting Room

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No technical knowledge required.